Senior Account Manager
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TODA Pay is an international fintech company operating in the digital payments and financial infrastructure space across multiple jurisdictions. We support high-growth payment operations with multi-currency transactions, crypto payments, and complex corporate structures.
Requirements
- 4+years of experience in account management or partnerships in fintech/ PSP/ payments.
- Strong experience working with high-risk industries (gambling, betting, forex).
- Solid understanding of payment processing, APMs, card acquiring, and payment flows.
- Experience managing B2B clients and strategic accounts.
- Fluent English (written and spoken, Upper-Intermediate).
Key Responsibilities
Account Management & Client Relations
- Manage and develop relationships with assigned B2B merchant accounts.
- Take ownership of strategic clients transferred from the Sales team.
- Build long-term partnerships and act as the main point of contact for merchants via written and verbal communication.
Merchant Growth & Payment Optimization
- Identify client needs and propose appropriate payment solutions from our product portfolio.
- Support merchant expansion by launching new payment methods and entering new GEOs.
- Develop growth strategies for key merchants and oversee performance plans.
Performance Monitoring
- Track payment metrics including volume, conversion rates.
- Analyze payment performance and identify opportunities for optimization.
Operational Coordination
- Coordinate merchant onboarding and payment solution launches.
- Work closely with other departments (Tech, Support, Risk, Compliance, Finance, Legal).
- Handle complex client escalations and ensure timely resolution.
Commercial Development
- Prepare commercial proposals and participate in negotiations.
- Identify upsell and cross-sell opportunities within existing accounts.
- Contribute to merchant retention and revenue growth.
We offer
- Opportunity to work in a fast-growing international fintech company
- Professional growth opportunities alongside with company
- 24 paid vacation days per year and 5 paid sick leave days per year
- 10 Public holidays days
- An opportunity to work full remote or hybrid flexibility
- Collaborative and friendly team
- Professional education budget after 6 months working in the company
- Birthday gift bonus for all our employees
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