Expert Reliability Engineering Role at IBM

4 days ago

Toronto ON, Toronto Census Division, ON; Ontario, Canada IBM Full-time

At IBM Software, take on an Expert Reliability Engineering role focused on incident command in multi-cloud settings. Drive improvements to enhance system reliability and incident response capabilities. This hybrid role combines deep engineering work with strategic oversight. You'll engage in hands-on projects such as improving tooling and analyzing failures while also mentoring teams in incident response. Your goal will be to enhance reliability across IBM’s Cloud services. Key Responsibilities:

  • Analyze and design improvements to prevent incidents
  • Oversee Rootly configurations and related integrations
  • Maintain SLO/SLA standards for incident management
  • Edit customer-facing incident documentation for clarity
  • Coach teams through incident post-mortems and training
Requirements:
  • 10+ years in SRE or reliability-focused roles
  • Cloud expertise in major platforms like AWS, GCP, Azure
  • Familiarity with incident management tools like PagerDuty
  • In-depth knowledge of distributed systems performance
  • Strong written and verbal communication skills
Join IBM Software to drive impactful changes in incident management and shape the future of technology reliability. #J-18808-Ljbffr