Solutions Engineering

We’re building applied AI systems for high‑stakes, real‑world decisions. Our platform ingests and reasons over large, messy data to surface evidence with hard constraints around fairness, auditability, and low bias. The single gnarliest, most impact‑heavy place this problem shows up is in insurance claims, so that’s where we’re deployed today, running in production at some of the largest carriers in North America. We are seeking a highly technical Solutions Engineer In this role, you will own the technical relationship with our customers, ensuring our AI integrates seamlessly into their enterprise environments and remains stable as they scale. You will design integrations, support production deployments, resolve complex technical issues, and keep projects on track so customer communication doesn't fall through the cracks. We have engineering hubs in New York City, Vancouver, and Toronto, and this role is 5 days per week onsite in our Toronto office. We optimize for people who like to think deeply, whiteboard with other sharp engineers, and ship ambitious systems together in person. Co-own the account (alongside Sales and Account Executives) from demos to prospects and POC development, all the way to production and post‑production, serving as the primary engineering point of contact. Serve as Owl's primary technical representative to customers, communicating effectively with audiences ranging from engineering and IT to management. Design and integrate Owl's AI platform into customer environments, making sound trade‑offs across compute, storage, networking, and security. Run project cadence on customer engagements: scope, milestones, deliverables, and risks. Drive resolution of complex production challenges by tracing logs and debugging systems, collaborating with the broader technical team to deliver technical guidance while maintaining platform SLAs. Collaborate closely with Product and core Engineering teams to scope missing features, translate customer needs into technical specifications, and continuously improve the platform. Partner with Business Development on technical feasibility, pilot scoping, and security/IT reviews (SOC 2, InfoSec questionnaires, data handling). 3+ years of experience in solutions engineering, solutions architecture, or a highly technical customer‑facing role at a SaaS company. Hands‑on experience with a major cloud (AWS preferred; Strong project management instincts. You set expectations, track commitments, and keep customers and internal teams aligned without a PM chasing you. Comfortable running technical conversations and tailoring the message to audiences ranging from developers to management. Located in Toronto and excited to work 5 days a week in‑office with our local engineering team, while managing customer relationships virtually. Our technical leadership comes from Meta, Microsoft, X, and Goldman Sachs, bringing world‑class expertise to our agile team. We hold the largest market share in our space, offering a proven ROI and maintaining a 100% customer retention rate, with renewals consistently doubling their previous terms. AI‑Driven Product that helps shape an AI‑powered enterprise solution for insurance companies across the US and Canada. we cover 100% of the premiums for you and your family members (medical, dental & vision) to help you save for your future 4 weeks of paid time off & 5 additional personal/sick days Bi‑annual offsites: 150,000
- $250,000 CAD Our salary ranges are benchmarked and are determined by role and level.