Client Experience Leader at Harry Rosen
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Step into a leadership role at Harry Rosen as a Client Experience Leader in Toronto, Ontario. You'll coach and inspire the team to enhance sales productivity and customer service excellence.
This full-time permanent position at Harry Rosen requires at least three years of retail experience in a leadership capacity. Your focus will be on training Style Advisors and maximizing client loyalty through exceptional in-store and online experiences. You'll also need to foster team alignment with store policies while driving digital sales goals.
Key Responsibilities:
- Coach Style Advisors to boost sales productivity
- Develop in-store and after-sales service standards
- Drive omni-channel client development and education
- Hire, train, and assess new Clothing Advisors
- Ensure compliance with operational policies and standards
Requirements:
- Minimum 3 years in retail leadership experiences
- Proven track record in team development and performance improvement
- Strong business acumen in luxury retail settings
- Experience across menswear departments preferred
- Passion for diversity and inclusion in retail
Enhance retail operations and client relationships by leading and developing a skilled team at Harry Rosen.
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