Service Department Manager at Brandt
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Join Brandt Tractor Ltd as a Service Manager in Laval, managing service excellence for heavy equipment support. Focus on improving operations, customer interactions, and team management. You will lead the service department, overseeing the operational workflow while ensuring compliance and quality service delivery. This role involves building relationships with customers, leading service technicians, and preparing detailed work orders beyond mere management. Key Responsibilities:
- Direct service workflow for efficiency and accuracy
- Build and maintain customer support relationships
- Ensure all compliance with safety and quality laws
- Support technician training and certification processes
- Analyze monthly performance metrics and KPIs
- 5-7 years of relevant management experience
- Familiarity with heavy equipment dealership operations
- Strong leadership and communication skills
- Professionalism in customer interactions
- Mechanical credentials preferred
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