Remote Customer Service Phone Agent

7 days ago
Oakville ON, Halton Regional District, ON; Ontario, Canada Pelmorex Full-time
Flexible Hybrid Work Environment Retirement Savings Matching Plan (RRSP). Personal Spending Account Up to $500 to spend on anything related to physical, mental or financial well-being (in addition to your Health Care Spending Account) Start your weekend earlier during the summer months 17 Paid Days Off (in addition to 13 Personal Days) An IDEAS (Inclusion, Diversity, Equity, Awareness, Solidarity) team spoiler alert… we are the home of The Weather Network ) Empower Weather B2B clients by collaborating with sales to provide effective onboarding, training, and ongoing support. Drive client retention and growth by delivering exceptional service and building strong relationships. Confidently communicate complex technical concepts to diverse audiences, ensuring clear understanding and alignment. Own the project lifecycle for Pelmorex’s B2B Weather Solutions and custom client projects, ensuring on-time and within-budget delivery and ongoing client satisfaction. Maintain meticulous project and process documentation to ensure transparency and facilitate effective communication Conduct thorough client meetings to gather detailed requirements and ensure project success. Proactively monitor project performance, analyzing progress against goals and identifying opportunities for optimization. By translating your deep understanding of our products into seamless project delivery, you'll directly contribute to the value we provide. 1+ year(s) of experience working with data analytics and/or weather products ~ Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders. ~ Strong analytical mindset and data driven decision making Enjoy building relationships and creating order in chaos. Learn new concepts and technology quickly and are agile and adaptable to change. Frequent employee pulse surveys we value your feedback so we can continue to make Pelmorex a great place to work We’re a team that enjoys learning new technologies and we’re open to trying new things With innovation at our core, we provide precision, speed, and unmatched reliability—safeguarding lives, powering decisions, and driving business success. This helps ensure a fair process for everyone and allows us to evaluate how you approach problems and communicate in your own voice. #

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