Workplace Experience Coordinator

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Title: Workplace Experience Coordinator (12 Month Contract)

Requisition ID: 278605
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Workplace Experience Coordinator supports the Operations team within Global Real Estate & Corporate Services by providing front-line workplace, administrative, and client service support at Scotiabank's Bay Adelaide Centre. This role helps ensure employees, clients, and visitors receive a professional and welcoming experience while contributing to the safe, efficient, and productive operation of the workplace.

Is this role right for you? In this role you will:

• Welcome visitors and provide a professional, first-class client and guest experience as the central point of contact upon arrival.
• Manage the Visitor Management System, prepare for scheduled appointments, notify employees of guest arrivals, and direct visitors to the appropriate location.
• Develop a strong understanding of the workplace, available technology, and supported business lines to respond effectively to employee and visitor questions.
• Support senior leadership with meeting room bookings, room set-up, conference technology, and food service arrangements.
• Maintain the reception area, coffee station, and shared spaces in accordance with clean desk and workplace standards.
• Manage the shared inbox and answer telephone inquiries in a professional, timely, and courteous manner.
• Coordinate incoming deliveries, courier pick-ups, mail items, and inbound RightFax messages.
• Support workplace security by managing badge distribution, key-holder responsibilities, access procedures, and the daily opening and closing of designated areas.
• Troubleshoot standard office equipment and meeting room technology, initiate service calls, and coordinate maintenance with vendors.
• Provide general administrative support and assist with ad hoc projects as required.
• Provide coverage for other reception areas and Operations team members during breaks, vacations, and other absences.
• Conduct day-to-day activities in accordance with Scotiabank's Values, Code of Conduct, Global Sales Principles, risk appetite, internal policies, and applicable regulatory requirements while contributing to an inclusive, high-performance environment

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You have at least two years of related customer service or hospitality experience, or equivalent work experience.
• You have a demonstrated commitment to delivering excellent customer service.
• You have excellent verbal and written communication skills.
• You have strong organizational and time-management skills, with the ability to prioritize and coordinate multiple tasks.
• You have strong interpersonal skills and can interact effectively with employees, internal partners, external clients, and visitors at all levels.
• You can work independently with minimal supervision while collaborating effectively with a large team.
• You demonstrate sound judgement, initiative, flexibility, and adaptability in a fast-paced environment with changing priorities and schedules.
• You have intermediate proficiency in Microsoft Word, Excel, Outlook, OneNote, and Microsoft Teams.
• You have basic proficiency with the OfficeSpace Facility Management Tool.
• You have knowledge of conference room technology, meeting room equipment, and video-conferencing tools, or the ability to learn.
• You are available to work 37.5 hours per week, Monday through Friday, within scheduled shifts between 7:30 a.m. and 6:00 p.m., with flexibility for extended hours based on business needs.
• You are comfortable working in a primarily non-physical role that involves extended periods of sitting and computer use.

What's in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age,