Full-Time Work-From-Home Customer Service Role
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Launch your career with MCI as a Full-Time Work-From-Home Customer Service Representative. Enjoy a flexible schedule, paid time off, and the opportunity to help customers effectively. MCI is searching for dedicated individuals to join their remote customer service team. As a representative, you will manage inbound calls, troubleshoot issues, and build strong relationships with customers. Your expertise in resolving inquiries and identifying sales opportunities is vital for delivering top-notch service. Key Responsibilities:
- Efficiently handle inbound customer calls with empathy
- Resolve basic technical issues swiftly
- Understand customer needs for accurate issue resolution
- Apply persuasive techniques for upselling services
- Manage customer accounts using internal systems
- Must be 18+ with a high school education
- Strong communication and typing skills (20+ WPM)
- Basic proficiency in Microsoft Office Suite
- Reliable with a solid work ethic
- Capable of multitasking and working independently
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