Business Systems Owner

Employment Type: Full-Time Staff | Union (Unifor)

Annual Salary Range: $94,783.05 - $101,491.07

Division: Product and Technology

Reports To: Manager, Infrastructure Services

Location: 2180 Yonge Street, Toronto, ON

TVO Media Education Group ( TVO ) is devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform, and educate Ontarians of all ages.

Who we are

We are an agency of the Ontario Ministry of Education and a registered charity that contributes to learning, civic engagement, and public service media across Ontario. We provide free, trusted, and accessible educational content that can support Ontarians of all ages, regardless of background, location, or circumstance. To fulfill our mandate, TVO delivers curriculum-connected resources through TVO Learn and TVOkids, offers Ontario’s largest online high school through TVO ILC, and produces journalism, documentaries, current affairs programming, and podcasts with TVO Today that help Ontarians understand the issues shaping their communities.

What we're looking for

The Business Systems Owner defines the vision and organizational roadmap of enterprise software systems and plays an advisory and supportive role for key business stakeholders. They have the necessary business acumen and the technical knowledge to recommend strategic direction on the use of enterprise systems and adoption of new features. They communicate directly with key business stakeholders as well as software developers to provide ongoing support and the best possible user experience.

This Business Systems Owner position is focused on Microsoft 365, Power Platform, Microsoft Copilot, and Copilot Studio. This role contributes to product vision, roadmap and governance practices for these platforms, supports secure and scalable implementations, and helps enable responsible adoption across the organization. Combining strong business acumen with hands-on technical expertise, the Business Systems Owner partners with stakeholders, administrators, developers, security and vendors to translate business needs into sustainable solutions, including enterprise Copilot agents, that improve productivity, collaboration and employee experience.

How you will make an impact

• Ensure the business system aligns with industry direction, standards, and best practices
• Want to keep this as a BSO role so they can take on other systems but main focus for this particular BSO is Microsoft and Copilot Agents.
• Coordinate platform-related activities and stakeholder communications for service incidents, security concerns and material changes, in accordance with established incident and escalation processes.
• Provide in-depth technical hands-on knowledge and experience for the business systems being managed
• Communicate technical concepts, risks and recommendations clearly to both technical and non-technical audiences.
• Provide platform and technical leadership for end-to-end implementations, collaboration with Process Improvement Analysts and business stakeholders, from discovery and requirements through solution design, testing, deployment, adoption, support and continuous improvement.
• Collaborate with other BSOs on enterprise system architecture and integrations to produce such artifacts as deployment view diagrams, technology stack diagrams, network and communication diagrams, application architecture diagrams and data model diagrams
• Collaborate with Process Improvement Analysts (PIAs) to ensure such artifacts as process flow diagrams, business use-case diagrams and solution concept diagrams are developed by PIAs and filed accordingly
• Provide technical support and system training to the business.
• Partner with Systems Administrators and Technical Support Analysts to implement system changes
• Develop and maintain platform vision, roadmap, proposed service standards and lifecycle plans for Microsoft 365, Power Platform, Microsoft Copilot and Copilot Studio, aligned with approved organizational priorities.
• Develop, maintain and apply approved governance standards for platform configuration, environments, data, connectors, applications, automation, Copilot agents, licensing and access.
• Design, build and manage the lifecycle of enterprise Copilot agents in Copilot Studio, including use cases, knowledge sources, actions, integrations, testing, publishing, and monitoring. Partner with privacy, security, legal, records management and accessibility stakeholders to ensure solutions comply with organizational policies, legislative requirements and responsible AI principles.
• Assess demand and recommend priorities for enhancements, automation opportunitie