Work From Home Bilingual English Language Phone Interpreter

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Flexible
- We believe in results The Vietnamese Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Vietnamese and English speakers. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. The video and audio interpreting sessions may involve simple or complex, technical or non-technical subjects. This position does not involve written translation however translators and other skilled linguists are encouraged to apply. This is a remote position. The Interpreter works from his/her home-office. Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner. Participate in online, video and audio training sessions. Deliver interpretation services via video and expediently type data on a company
- provided device, such as a laptop, in order to perform the essential functions of the job. Speak clearly in both languages using proper pronunciation, enunciation and polite expressions at all times. Maintain a professional demeanor throughout the video and audio interpreting sessions at all times. Remain calm during video and audio interpreting sessions in the event that one of the speakers is incoherent or upset, especially in emergency situations such as 911 calls. Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without the client's permission. Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law. Fluency in Vietnamese and English and skilled in the associated cultural dynamics. Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation. Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred. Must be able to adapt to any LLS (Language Line Solutions) technology enhancements that improve service deliver #