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Retail Store Manager

1 month ago

St Catharines, Ontario, Canada Lovisa Pty Ltd Full time

We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth at our new store Niagara Pen Centre.

About the Role: As Store Manager, you'll oversee daily operations while developing and inspiring a high-performing team in a fast-paced retail environment.

Key Responsibilities:

Sales & Performance Management:

  • Drive sales targets through effective team leadership and strategic planning
  • Analyze sales data to identify trends and opportunities
  • Implement and monitor KPIs to ensure store productivity
  • Lead by example in delivering exceptional sales performance

Team Leadership & Development:

  • Recruit, train, and develop store staff
  • Create succession plans to develop future leaders
  • Conduct performance reviews and provide coaching
  • Build and maintain a passionate, customer-focused team

Operations & Merchandising:

  • Ensure optimal inventory management and stock control
  • Implement loss prevention strategies to minimize shrink
  • Execute visual merchandising standards to maximize sales
  • Oversee opening and closing procedures
  • Maintain store presentation and cleanliness standards

Customer Experience:

  • Foster a customer-first culture throughout the store
  • Resolve complex customer service issues
  • Ensure consistent delivery of exceptional shopping experiences
  • Build and maintain customer loyalty

Business Administration:

  • Manage store budget and expenses
  • Report key metrics to upper management
  • Implement company policies and procedures
  • Identify and resolve operational challenges

Required Qualifications:

  • 3+ years retail management experience
  • Proven track record of achieving sales targets
  • Strong leadership and team development skills
  • Excellent problem-solving abilities
  • Deep passion for retail and fashion
  • Flexible availability including weekends and holidays
  • Bachelor's degree preferred

You'll Excel If You:

  • Are results-oriented with strong business acumen
  • Have exceptional interpersonal and communication skills
  • Demonstrate adaptability in a fast-paced environment
  • Show enthusiasm as a brand ambassador
  • Have experience in fashion retail