Remote Customer Care Specialist
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Deliver remote customer care from Kimberley, Northern Cape, using clear communication and problem-solving to support online retail customers. Manage inquiries across phone, email, and social media.
This Customer Care Specialist supports a national retail chain through its remote support team. The work covers customer questions, online orders, product information, and after-sales support. You will maintain service quality while resolving shopping, delivery, and product satisfaction issues.
Key Responsibilities:
- Handle product, order, and service inquiries across communication channels
- Process orders, returns, and exchanges accurately
- Resolve online shopping, delivery, and satisfaction issues
- Maintain customer records and interaction logs in the CRM
- Communicate order status and potential delays proactively
Requirements:
- Customer service or customer care experience, preferably retail or e-commerce
- Excellent verbal and written communication skills
- Strong problem-solving abilities and customer-centric attitude
- CRM software and online communication tools proficiency
- Ability to work independently and manage remote workloads
Apply your customer care, CRM, and problem-solving skills while supporting online retail customers remotely from Kimberley.
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