Healthcare Receptionist Care Coordinator

1 week ago

Barrys Bay ON, Renfrew County, ON; Ontario, Canada NHS Jobs Full-time

Coordinate patient access and reception services using appointment management and clear communication across both practice sites. Support timely healthcare navigation every day.

This Care Coordinator/Receptionist position supports patients, clinicians, and the wider practice team. You will manage enquiries, appointments, referrals, follow-up activities, and administrative tasks. The role uses SystmOne and other relevant systems while maintaining accurate records.

Key Responsibilities:

  • Welcome patients and visitors with professional, helpful service
  • Process same-day and future appointment requests
  • Coordinate referrals, recalls, appointments, and follow-up activities
  • Update patient records using SystmOne and relevant systems
  • Refer clinical concerns to qualified healthcare professionals

Requirements:

  • Clear, courteous communication with patients and colleagues
  • Ability to maintain confidentiality and data protection compliance
  • Calm, professional approach to enquiries
  • Ability to follow written protocols and procedures
  • Willingness to undertake mandatory training and supervision

Bring organised administration, patient navigation, and reception communication skills to support effective healthcare access across both practice sites.