Hybrid IT Systems Support Specialist
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Support Odyssey Trust Company through hybrid IT systems support, resolving technical issues across the organization while working in-office two days weekly. Manage hardware, software, and users.
As an IT Systems Support Specialist reporting to the Managing Director, IT, you will provide timely end-user support. Your work includes troubleshooting, installations, configuration, maintenance, and ticket prioritization. You will also administer Entra ID, Intune, Exchange Online, Windows 11, and Microsoft 365.
Key Responsibilities:
- Provide timely, positive technical support to organizational end-users
- Troubleshoot, install, configure, and maintain hardware and software
- Manage incidents and service requests in ticketing systems
- Provision accounts, permissions, onboarding, and offboarding activities
- Maintain updated endpoints, servers, knowledge articles, and procedures
Requirements:
- Diploma in Computer Science, Systems, or equivalent experience
- Minimum three years of experience
- Experience troubleshooting and resolving technical issues
- Experience with Entra ID, Intune, Exchange Online, and PowerShell
- Authorization to work in Canada
Apply your Windows, Microsoft 365, endpoint, and user-support expertise to Odyssey Trust's hybrid IT environment.
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