Assistant Manager, Quebec student loans

VIRTUAL61
- REMOTE/TELETRAVAIL
- QC
- BMO Customer Shared Services Please note that this position requires attendance at the Montréal office twice per month. Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Lending operations includes specialized operations processes and activities for mortgages, consumer lending products, leasing and/or commercial lending products. Provides advice and guidance to assigned business/group on implementation of solutions. Communicates with internal business partners and external customers to respond to standard and non-standard inquiries. Monitors and tracks performance, and addresses any issues. Supports change management of varying scope and type; Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager. Performs administrative tasks such as distributing/collecting/filing/etc. Provides input and analysis into and participates in the planning, testing and implementation of continuous improvement projects as required. within relevant service level agreements and in accordance with established policies, processes and procedures. Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met. Data enters, reviews and verifies loan information and documentation for processing and/or further handling. Manages documentation to ensure that records are maintained in a proper manner. Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes. Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained. Supports the development of tools and delivery of training focused on delivering business results. Typically between 3
- 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Knowledge and understanding of the business unit’s key products and services, processes and controls – In-depth. Knowledge of the risk and regulatory requirements of the business – In-depth. You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. Accommodations are available on request for candidates taking part in all aspects of the selection process.