Interpretation Officer

The Interpretation Officers (Guide Supervisors) work in a dynamic, team-based environment and serve as the public face of Parliament. They are responsible for supervising Parliamentary Guides and overseeing daily tour operations to ensure the delivery of high-quality interpretation and visitor services.

The incumbent performs the following duties:

• Supervise, mentor, and support Parliamentary Guides, including coaching, performance feedback, and day-to-day guidance.
• Coordinate daily tour operations across four locations to ensure effective scheduling and smooth service delivery.
• Support recruitment activities and deliver training to ensure guides are prepared to meet operational and service standards.
• Respond to visitor inquiries and manage reservation requests to support a positive and inclusive visitor experience.
• Deliver guided tours and program services to diverse audiences, ensuring accurate, engaging, and professional interpretation of parliamentary activities.

Qualifications

Education:

• Successful completion of post-secondary education in a field related to the duties of the position, OR an acceptable combination of relevant education, training and experience.

Experience

• Experience in supervising staff, including training, mentoring, and providing feedback.
• Experience working in a client-facing role, preferably in a heritage, tourism, or hospitality setting.
• Experience managing multiple and competing time-sensitive priorities.
• Experience resolving conflicts and communicating effectively in high-pressure situations.
• Experience delivering historical or cultural interpretive programs.

Knowledge

• Knowledge of best practices in customer and visitor services.
• Knowledge of supervisory practices for student programs or large teams of part-time staff.
• Knowledge of the theories, methods and techniques of heritage interpretation and their practical application.
• Knowledge of the Canadian Parliament, including its history, legislative process, and the art and architecture of the Parliamentary buildings.
• Knowledge of methods, techniques and practices of developing and delivering training sessions.
• Knowledge of accessibility and inclusion practices in public program delivery.
• Client Focus
• Exemplifying Integrity
• Managing People
• Decision-Making
• Achievement Orientation
• Technical and Functional Capability
• Communication
• Organizational Awareness

Asset Criteria

• Experience delivering training to new employees.
• Experience using ticketing or booking systems and managing reservation requests.
• Experience developing work schedules for part-time staff.

Operational Requirements

• Able to work frequent weekend shifts and occasional evening shifts to ensure continuous operations.
• Able to occasionally work up to 7 consecutive days.
• Able to work indoors and outdoors in various weather conditions.
• Able to deliver tours and facilitate programming across multiple service sites.
• Able to interact with multiple visitors in crowded spaces with loud volumes of noise.
• This position requires daily on-site presence and is not eligible for telework.

Conditions of employment:

• A successful pre-employment security screening.

The Library of Parliament welcomes all candidates to apply and encourages applications from Indigenous persons, racialized persons, 2SLGBTQIA+ persons and persons with disabilities for this position.

We are committed to creating an inclusive workplace by providing a barrier-free staffing process. If you have an accommodation request or require material in an accessible format, please contact us at LOPCareers-CarrieresBDP@parl.gc.ca.

Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.

This selection process may include a second-language evaluation, a written exam, and an interview. The