Customer Lifecycle Growth Strategy Manager
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As Customer Value and Growth Program Manager, you will partner with Customer Success and Revenue Operations to operationalize value demonstrations and spend conversations. You will also govern dependencies with Product, develop proof points for new use cases, and keep shared plans executable. The role suits a strategy professional who can align teams and drive delivery without direct authority.
Key Responsibilities
Drive lifecycle changes that enable customer value conversationsDiagnose missing, mistimed, or inactive customer triggersDefine requirements for tools and systems implementationGovern product dependencies, sequencing, and delivery escalationTrack use cases through team activation and executionRequirements:
3+ years consulting experience in growth or revenue strategyWorkstream leadership experience from beginning through completionExperience unifying separate workstreams into coherent plansAbility to build ROI cases for financial scrutinyFamiliarity with customer success platforms or CRM reporting preferredCoordinate lifecycle triggers, product dependencies, and customer use cases while advancing Achievers’ measurable value and incremental spend agenda.
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