Workplace Experience Coordinator
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About the Role:
At CBRE, we believe exceptional workplace experiences start with exceptional people. As a Workplace Experience Coordinator, you'll be at the heart of creating a welcoming, professional, and engaging environment for employees, clients, and visitors. Serving as the face of our client's workplace, you'll play a key role in delivering outstanding service, fostering meaningful connections, and helping ensure every interaction leaves a lasting positive impression.
This is an exciting opportunity for a customer-focused professional who thrives in a fast-paced environment and enjoys variety in their day. From coordinating workplace services and supporting employee onboarding to organizing memorable events and enhancing the overall employee experience, you'll have a direct impact on the culture and success of the workplace. If you're passionate about hospitality, relationship-building, and creating exceptional experiences, we'd love to hear from you.
What You’ll Do:
- First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
- Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
- Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
- Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
- Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
- Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
- Coordinate with vendors who supply services or goods to the workplace.
- Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
- Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
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