Trainee Customer Care Agent Canada

2 days ago
Toronto ON, Toronto Census Division, ON; Ontario, Canada Neilson Financial Services Limited Full-time

Build customer care expertise at Neilson through clear communication, attentive listening, and service supporting life insurance customers in Canada.

As a Trainee Customer Care Agent, you will handle customer inquiries, policy changes, correspondence, and claims administration. The position suits candidates with customer service experience, resilience, attention to detail, and confidence managing calls. Financial Services knowledge is advantageous but not required.

Key Responsibilities:

  • Deliver prompt customer service for inquiries and requests
  • Manage customer correspondence within agreed deadlines
  • Maintain accurate client records and regulatory compliance
  • Assist tailored policy changes for customer needs
  • Administer claims processes and escalate appropriately

Requirements:

  • Willingness to obtain an LLQP license
  • Legal eligibility to work in Canada
  • Proven customer service experience
  • Exceptional communication and listening skills
  • Attention to detail and stress management

Support Neilson customers with accurate policy service, strong communication, and resilient performance in a target-driven environment.

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