ServiceNow Functional Consultant at BDO
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Key Responsibilities
• Facilitate workshops to discover process pain points
• Enhance existing processes for efficient ServiceNow integration
• Define case workflows and SLAs aligned with best practices
• Collaborate with stakeholders to ensure functional clarity
• Support training development and UAT execution
Requirements:
• Minimum 5 years in service management roles
• Comprehensive experience with ServiceNow implementations
• Strong knowledge of ITIL frameworks
• Proven ability to communicate effectively across teams
• Relevant ServiceNow certifications preferred Elevate service delivery standards with BDO's innovative approach to ServiceNow practice. #J-18808-Ljbffr
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