Customer Service
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Customer Service & Sales Agent | Automotive Accessories, Wheels & Tires
Richmond Hill, ON | Full-Time, Permanent | $20–$25 per hour + Bonus and Benefits
Turn your passion for cars, trucks, powersports, performance, and customization into a rewarding career.
PartsEngine Canada is one of Canada's leading online destinations for aftermarket wheels, tires, automotive accessories, off-road equipment, and performance upgrades.
We are looking for an automotive enthusiast who understands the difference between a +35 and -12 wheel offset and enjoys helping customers choose the right products to build their ideal vehicle.
What You'll Do
- Assist customers with product and order inquiries by phone and email
- Complete customer inquiries through our ticketing system
- Verify vehicle and product fitment
- Recommend wheels, tires, suspension components, automotive accessories, and off-road upgrades
- Prepare product recommendations and help customers complete their purchases
- Suggest suitable alternatives based on customers' vehicles, preferences, and budgets
- Communicate with vendors and suppliers regarding product availability and order updates
- Support the Operations team with product information and case resolution
- Develop creative solutions for complex customer inquiries
- Identify concerns and identify issues appropriately
What You Bring
- Solid knowledge of wheel and tire fitment, suspension components, and automotive accessories
- Familiarity with off-road and overlanding equipment, including lighting, racks, and recovery gear
- Experience in automotive sales, service advising, parts, or aftermarket retail
- Strong written and verbal communication skills
- Excellent customer service and multitasking abilities
- Strong attention to detail and problem-solving skills
- Ability to learn quickly and thrive in a fast-paced environment
- A genuine passion for cars, trucks, powersports, and automotive customization
- Bonus opportunities and overtime pay
- Two weeks of paid vacation per year
- Extended health, dental, and vision benefits
- On-site parking
- Company events
- Monday-to-Friday schedule, plus two additional Saturday shifts per month on a rotating basis
This is an on-site position in Richmond Hill, Ontario, L4S 0J5. Applicants must be able to commute or relocate before starting.
Join a team that lives for horsepower, fitment, performance, and function.
Job Types: Full-time, Part-time, Permanent
- Company events
- Dental care
- Life insurance
- On-site parking
Ability to commute/relocate
- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)
Education
- Secondary School (required)
Experience
- Call center: 2 years (required)
- wheel & tire fitment: 2 years (required)
- Customer service: 2 years (required)
- Automotive Sales: 2 years (required)
Language
- French (preferred)
Licence/Certification
- Driving Licence (preferred)
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