Grocery Full time Specialist

2 weeks ago

Régina SK, Canada CAA Saskatchewan Full time

CAA Saskatchewan Partnership Specialist Department: Marketing / Customer Experience
Employment Type: Full-Time


We’re seeking a detail-oriented, customer-focused CAA Partnership Specialist to help manage and grow our customer loyalty and rewards initiatives. Act as operational lead on our Net Promoter Score close-the-loop process when members provide feedback on partner experiences.
Act as operational lead on national gift card program, liaising with program provider and internal teams to attain member usage and appropriate fulfilment.
Assist in the day-to-day management of the loyalty rewards program, including partner onboarding, partner offer updates, and rewards fulfillment.
Monitor program performance metrics, redemptions, and member engagement reports.

Customer Support & Engagement
Partner with demand generation and content teams to create targeted campaigns and partner-related content (blogs, webinars, case studies, etc.).
Respond to member inquiries via email, chat, or phone regarding program benefits, reward points, and redemption issues.
Identify and escalate recurring customer issues or technical problems to the appropriate teams.
Support member retention efforts through proactive communication and personalized outreach.

Create sales tools, product decks, and FAQs to equip training teams and frontline sales agents.
Assist in developing content and collateral that drive program awareness and participation.

Conduct performance analysis on member engagement with partners and tracking performance in appropriate tools, making recommendations where necessary.
Track and analyze key performance indicators (KPIs), such as member growth, engagement, and redemption rates.

Associate’s or Bachelor’s degree in Marketing, Business, Communications, or related field.
~3–5 years of experience in customer service, marketing, or loyalty/rewards program support.
~ Proficiency with Microsoft Office (Excel, PowerPoint, Word) and CRM or loyalty software.

Knowledge of customer segmentation and engagement strategies.
A passion for customer experience and brand loyalty.

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