Customer Service Team Member
2 days ago
Calgary AB, Calgary Census Division, AB; Alberta, Canada
Michaels
Full-time
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Help customers shop, locate products, and provide them with solutions
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Support shrink and safety programs
execute Company policies and standards
project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Retail and/or customer service experience preferred
If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; work hours include nights, weekends and early mornings
Applicants in Canada must satisfy federal, provisional, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. We are here for all Team Members and all customers to create, innovate and be better together.