Parts & Service Advisor
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GROW WITH US AND BE A PART OF ATLANTIC CANADA'S #1 TRAILER AND TRUCK TEAM
NorthEast Truck and Trailer , part of Valley Group of Companies, is a proudly family-owned business since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in the transportation industry and strive to exceed customer expectations with high-performing people, quality products, and services. We offer a dynamic, fast-paced work environment with opportunities for professional growth, recognition, and advancement.
Job description
Northeast Truck & Trailer is seeking a motivated and customer-focused Parts & Service Advisor to join our growing team at our Paradise (NL) location.
This position plays a key role in supporting our customers by coordinating service repairs, sourcing parts, and ensuring a positive customer experience from start to finish.
Responsibilities and requirements:
- Greet customers and assess their parts and service requirements.
- Create and manage service work orders and repair estimates.
- Coordinate repair schedules with technicians and customers.
- Identify, source, and order parts for commercial trailers and related equipment.
- Maintain accurate records of parts inventory, service activities, and customer communications.
- Process warranty claims and assist with warranty administration.
- Provide customers with updates on repair status and completion timelines.
- Prepare invoices and ensure accurate billing for parts and labour.
- Support the Parts and Service Departments in achieving operational and customer service goals.
- Promote a safe and professional work environment.
Qualifications:
- Previous experience in a parts, service, or customer support role, preferably within the transportation, trucking, trailer, automotive, or heavy equipment industry.
- Strong customer service and communication skills.
- Excellent organizational and multitasking abilities.
- Mechanical aptitude and knowledge of commercial trailer components is considered an asset.
- Proficiency with computer systems and Microsoft Office applications.
- Ability to work effectively in a fast-paced environment.
- Valid driver's license.
Schedule:
- 8/9-hour shift
- Monday to Friday, Full-time
- Possible overtime
Benefits:
- Competitive compensation package
- Health and dental benefits
- Company match retirement savings program
- Ongoing training and professional development opportunities
- Supportive team environment
- Opportunities for career advancement
- Child Care Subsidy
- Boot & Uniform Allowance
*We are accepting only candidates legally authorized to work in Canada
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We would like to thank all those who apply; however, only those selected for an interview will be notified
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