Customer Success Associate at Cardata
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Accelerate your career as a Customer Success Associate with Cardata in a remote role. Utilize your data analysis skills to support customer programs and make an impact across North America. Cardata is looking for a motivated individual eager to build their career in Customer Success. This position involves collaborating with Customer Success Managers (CSMs) to manage customer programs through data analysis and reporting. The ideal candidate will gain valuable hands-on experience while developing a strong understanding of Cardata's innovative solutions and customer needs. Key Responsibilities:
- Partner with CSMs to clarify data needs for program reviews
- Become proficient in Cardata's reporting tools and generate accurate reports
- Use Excel for data cleaning, comparison, and discrepancy investigation
- Prepare audits and reports to analyze program performance
- Collaborate with CSMs to interpret findings for customer presentations
- 1–3 years in operations or data-focused role
- Strong Excel skills, including pivot tables and formulas
- Excellent attention to detail and accuracy in work
- Strong communication and active listening abilities
- Curiosity about data and its implications for customers