Client Service Administrator

24-Hour Services Respite Worker Bargaining Unit, Permanent, Reduced Full-Time Reason for Posting: 29.40 per hour Vacation: Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with premiums 100% paid by the employer RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation Friday – Sunday, 4:00pm – 12:00am, and Monday 12am-8am Posting Date: 701 Fleet Street, Toronto For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time. Fred Victor's 24-Hour Services department includes emergency and transitional shelters, Women's 24-Hour Drop In, 24-Hour Respite, and the Edward Hotel Temporary Shelter programs. The 24-Hour Respite Program was specifically designed to provide shelter and support for chronically homeless women, men, couples and pets many labeled as "hard to serve" and having difficulty maintaining shelter elsewhere. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Administrative tasks such as answering the phone, processing client intakes and discharges, and tracking statistical information. Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter Standards and Fred Victor's policies and procedures. Support the residents with daily needs. Complete routine wellness checks, facility checks, external and internal perimeter checks, and bathroom/washroom checks. Provide appropriate referrals, information and advocacy to other support services to assist clients to meet the goals outlined in their case plans. Develop, facilitate and evaluate weekly Support Groups for shelter residents. Use emergency building systems and follow fire procedures. Meet monthly with the Shelter Manager for supervision. Liaise and support external agency staff while they are onsite delivering support services to clients. Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners and abide by all the Fred Victor Centre's policies and procedures e.g. Participate in on‐going evaluation, development and review of shelter programs and Policy and Procedures. Work on organizational committees and participate in planning special events as negotiated with the Program Manager. Direct experience working from a client centered approach with chronically homeless adults who come from a racially and ethnically diverse background, who experience barriers to services due to physical and mental health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice system, recent immigration, or who are transsexual, or have pets in their care. ~ and a highly developed ability to plan and prioritize work, while remaining adaptable and flexible. ~ Possess strong skills in crisis intervention and conflict resolution and be able to have sound problem solving and decision‐making skills under pressure and be able to create and implement creative solutions. ~ Extensive knowledge of community-based resources for low‐income people. ~ Ability to network with external agency staff who are on site to meet client needs. ~ Ability and comfort to work in isolation with limited direct day‐to‐day supervision. ~ Well‐developed interpersonal skills that will produce effective and productive relationships with the residents, community, external agencies and staff of FVC. ~ Strong organizational and administrative skills. ~ Strong understanding of systems that cause and support homelessness, poverty and discrimination. ~ Understanding that people living on low income are a resource to resolve community issues and not the cause of the problem. ~ Administrative and organizational skills including literacy in Word, Excel, Outlook, Windows, SMIS and Datasphere. Experience working with homeless individuals. Client Focused and demonstrated ability to follow policies, procedures, and adhere to legislation. Training in First Aid and Crisis Prevention Intervention. For the 24-Hour Services Respite Worker, Fred Victor offers $29.40 per hour. ~4 weeks of vacation to start + 1 float day. ~ A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services. ~6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; Access to employee and family assistance plan. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons