Bilingual Project Management Specialist
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Guide customer projects through phone, social media, chat, and email while applying project management and relationship-building skills. This independent role supports The Home Depot Canada.
As a Bilingual Project Experience Specialist, you coordinate complex projects and maintain strong customer and internal partner relationships. You keep customers informed, assess needs, and support accurate incoming and outgoing project orders. The position reports to a Contact Centre Supervisor.
Principales responsabilités:
- Coordinate project communications as the primary point of contact
- Keep customers informed about status, milestones, and changes
- Manage multiple complex projects within established timelines
- Monitor risks and take proactive customer-retention measures
- Collaborate with partners to accelerate project implementation
Exigences:
- High school diploma or general education
- Three to five years of project management experience preferred
- Call centre or similar experience preferred
- SAP ERP and OM experience is an asset
- Strong organization, time management, and follow-up skills
Use bilingual communication, analytical thinking, and project coordination to improve customer experiences at The Home Depot Canada.
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