Business Process Analyst
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Description
We are looking for a skilled Business Process Analyst for a client in Toronto. They are looking for a Business Process Analyst with experience working within the Banking/Financial sectors.
Responsibilities
- Analyze current-state business processes to identify inefficiencies and areas for improvement across banking or financial systems.
- Lead and execute process improvement initiatives using Lean Six Sigma methodologies.
- Rapidly create, revise, and implement Standard Operating Procedures (SOPs) to support consistent execution.
- Collaborate with stakeholders across business and technology teams to define process optimization goals.
- Facilitate change management efforts including training, communication, and documentation to support adoption of new processes.
- Identify and eliminate wasteful steps in workflows, improving cycle time, accuracy, and operational efficiency.
- Collect, interpret, and report on performance metrics to monitor the effectiveness of improvements.
- Provide input into automation opportunities and technology enhancements to streamline operations.
- Deliver clear and professional documentation and presentations for stakeholders and senior leadership.
Requirements
- Six Sigma Green Belt certification (minimum); Black Belt or industrial engineering background preferred.
- 4+ years of experience in business process analysis or operations optimization, ideally within financial institutions.
- Strong grasp of Lean principles and the ability to apply them in real-world financial or banking environments.
- Demonstrated ability to identify inefficiencies and implement improvements that result in measurable performance gains.
- Experience in developing SOPs and delivering training to support operational changes.
- Proven change management skills and the ability to influence adoption across cross-functional teams.
- Exceptional written and verbal communication skills—able to translate technical process language for business audiences.
- Detail-oriented with a logical, analytical mindset and strong problem-solving abilities.
- Strong interpersonal skills and a team-oriented approach.
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