Service Designer
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Service Designer
Remote/Canada
Long-term Contract
- Experience creating journey maps and service blueprints or other visual representations of user needs.
- Experience facilitating and leading co-design workshops.
- Experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.).
- Experience working with digital or data product (data pipelines, data user interfaces, data catalogues, data architecture etc.)
- Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such.
- Experience analyzing research data and presenting findings in diverse ways
- Experience creating service metrics and measures.
- Experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them.
- Experience planning, conducting and analyzing behavioral/ethnographic field research to understand user, employee, and government needs and goals.
- Experience working in or for the public sector.
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