Regional Director of Operations-Remote

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We have an opportunity for a Regional Manager, Workplace
- Americas to join our Workplace Operations & Events team in Burnaby, Canada, reporting to the Director, Global Workplace Operations and Events. You will oversee facilities, workplace services, employee engagement, employee health and safety, and events while partnering with regional workplace leaders and the global director to advance a consistent, data-informed global workplace strategy.
Collaborating closely with Facilities, Corporate Real Estate, People & Places, IT, Security, Procurement, Finance, Legal, DEI, Benefits, ERGs, and business leaders, you will build a scalable regional operating model that delivers safe, inclusive, efficient, and engaging workplaces. You will combine strategic leadership, operational discipline, change management, and practical use of AI-enabled tools to improve productivity, service delivery, analytics, automation, and decision support across the region.surface issues and recommend improvements to the Director, Global Workplace Operations and EventsOversee day-to-day workplace services across offices, managed workplaces, coworking locations, and virtual environments, including building operations, maintenance, security coordination, access control, reception, food and beverage, mail and shipping, transportation, and amenitiesMaintain safe, reliable, compliant, and business-ready workplaces by coordinating inspections, preventive maintenance, emergency preparedness, incident response, business continuity, and regional EHS activities in line with company policies and local requirements; escalate material risksManage workplace projects—including openings, relocations, renovations, expansions, fit-outs, technology enablement, and site exits—against approved scope, schedule, and budget. Partner with Corporate Real Estate on regional input for portfolio planning, lease milestones, site strategy, space planning, growth forecasts, and investmentsManage regional operating and capital budgets and forecasts within approved plans. Track spend, vendor commitments, contracts, renewals, and performance; address variances and recommend cost-effective optionsImplement global and regional processes, SOPs, playbooks, service catalogs, intake models, and documentation while accounting for local requirements Coordinate change management and communications, monitor adoption, and recommend process or policy updates as neededMonitor workplace measures such as service levels, vendor performance, utilization, employee experience, events, safety, budgets, and efficiency. Prepare clear dashboards, business updates, recommendations, and risk escalations for the Director and cross-functional partnersCoordinate the rollout of approved workplace technology and AI-enabled use cases—such as reporting, workflow automation, knowledge management, request triage, and decision supportCoordinate an annual engagement and events calendar with business leaders,Benefits, ERGs, and Culture Club; deliver inclusive, locally relevant programs for onsite, hybrid, and remote employees within established priorities and budgetsLead, coach, and develop regional workplace team members; clarify priorities, support performance and capability development, and foster a collaborative, service-oriented culture across locations and time zonesBe Prepared — What You Bring12+ years of progressive experience in workplace operations, facilities management, corporate real estate, employee experience, hospitality, events, EHS, or a related function, including experience managing delivery across multiple sites or a regional portfolioDemonstrated success managing workplace operations across multiple locations, countries, business groups, or a geographically distributed portfolioAbility to execute operational plans and service standards, maintain effective processes, and recommend practical improvements within established policies and business prioritiesStrong knowledge of facilities operations, workplace services, vendor and contract management, space planning, occupancy and utilization, office projects, budget management, employee engagement, events, EHS, and business continuityExperience managing office openings, relocations, renovations, expansions, fit-outs, or other workplace and real estate initiatives to approved scope, schedule, and budget, in partnership with relevant teamsAbility to work effectively with senior leaders and cross-functional teams, influence without relying solely on formal authority, and make sound operational decisions in changing or ambiguous situationsExperience using workplace management, service-management, collaboration, analytics, and