Customer Experience Lead — Flexible Schedule
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Scotiabank in Orleans is seeking a Customer Experience Lead to oversee the Retail Service team and champion customer-first culture. You will guide Customer Experience Associates and Senior Associates, cultivate strong client relationships, and ensure high service standards across branches.
The role also requires acting as Officer in Charge when needed and driving branch initiatives to improve the overall customer experience, with a focus on promoting digital/self-service banking options.
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