Adjoint Administratif

About Us

Securo, an innovative company with 35 years of experience in property security, is looking for a bilingual dispatch agent and receptionist to join our dynamic team. We offer customized residential and commercial security solutions using state-of-the-art technology.

Key Responsibilities – Reception & Technician-Dispatch Administrator

Reception & Front-Desk Duties

• Warmly greet all visitors, clients, and vendors; ensure sign-in / security protocols are followed
• Manage a multi-line phone system and shared email inbox, triaging inquiries to the right team members
• Provide first-level information on company services, pricing, and basic troubleshooting steps
• Receive mail, packages, and courier deliveries; log and distribute promptly
• Keep the lobby and front desk area tidy, stocked, and client-ready at all times

Technician Dispatch & Scheduling

• Monitor incoming service requests (calls, emails, ticketing software) and create service orders with complete, accurate details
• Prioritize jobs using urgency, client SLA, technician skill set, and geographic proximity
• Build efficient daily and weekly routes; adjust schedules in real time when emergencies or delays arise
• Confirm appointments with clients (phone, SMS, or email) and send reminders / access instructions
• Track technician departures, arrivals, and job completion status using GPS or workforce-management tools (e.g., TrackTik, Zendesk, Service Titan)
• Coordinate parts availability, equipment pick-ups, and site access requirements before dispatching

Administrative & Customer Support

• Enter and update client information, job notes, and time logs in the CRM / ERP system
• Generate work orders, service reports, and PO numbers; obtain client signatures on completion
• Prepare daily dispatch summaries and technician workload reports for management
• Assist accounting by flagging billable hours, collecting credit-card details, and verifying purchase order references
• Follow up on open tickets, warranty claims, and return-visit needs to ensure timely resolution

Communication & Coordination

• Serve as the central point of contact between field technicians, sales reps, project managers, and clients
• Escalate technical issues or resource conflicts to appropriate supervisors without delay
• Maintain clear, bilingual (English/French) communication when required, both verbally and in writing
• Provide technicians with job documentation (drawings, access codes, H&S forms) before arrival on site

Compliance, Safety & Continuous Improvement

• Verify that technicians possess required certifications, permits, and PPE for each job
• Record incident reports, near-misses, and customer complaints according to company procedure
• Contribute to process improvements—e.g., refining dispatch workflows, creating phone/email templates, or updating SOPs
• Protect confidential client data by following privacy and cybersecurity policies

These responsibilities combine the front-of-house professionalism of a receptionist with the real-time logistical coordination needed to keep technicians productive and clients satisfied.

Responsabilités clés – Réception & Administration de la répartition des techniciens

Accueil et réception

• Accueillir chaleureusement visiteurs, clients et fournisseurs ; assurer le respect des protocoles de sécurité et d’inscription
• Gérer un système téléphonique multi-lignes et une boîte courriel partagée, puis aiguiller les demandes vers les bonnes personnes
• Fournir un premier niveau d’information sur les services, la tarification et les étapes de dépannage de base
• Réceptionner le courrier, les colis et les livraisons de messagerie ; consigner et distribuer rapidement
• Maintenir l’aire d’accueil propre, bien rangée et prête à recevoir les clients en tout temps

Planification et répartition des techniciens

• Surveiller les demandes de service entrantes (appels, courriels, logiciel de billets) et créer les bons de travail avec des détails complets et exacts
• Prioriser les interventions selon l’urgence, les SLA, les compétences des techniciens et la proximité géographique
• Élaborer des routes quotidiennes et hebdomadaires efficaces ; ajuster les horaires en temps réel lors d’urgences ou de retards
• Confirmer les rendez-vous avec les clients (téléphone, SMS ou courriel) et envoyer rappels / consignes d’accès
• Suivre les départs, arrivées et statuts de fin de tâche des techniciens via GPS ou outils de gestion de ma