Customer Service Representative
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Oldham is looking for a Customer Service Representative to join our team.
This person must respond to requests for information, process orders and follow up on files with rigor. He/she must collaborate with different departments to offer a smooth and efficient customer experience. Excellent communication skills, a sense of priorities and a focus on customer satisfaction are essential qualities for this key role.
- Coordinate the various tasks involved in receiving and shipping materials.
- Inspect, correct and classify incoming parts.
- Report missing or damaged merchandise.
- Validate receipt of material delivered by truck using a checklist and a receipt form.
- Participate in production operations.
- Unload and load steel onto trucks; operate forklift and other mechanical handling equipment.
- Keep track of parts. Store materials in appropriate locations.
- Perform all other related tasks.
Skills required
- Good time and priority management
- Strong sense of health and safety at work
- Ability to work in a team
- Flexibility and adaptability
- Good analytical skills
Qualifications required
- DES
- Experience in steel fabrication and crane operation
- Forklift truck operator’s card
- Knowledge of steel products (an asset)
- Permanent full-time position (40 hours/week)
- Employee referral bonus
- Annual allowance of $285 for the purchase of work boots
- Work clothing provided
- Pay at time-and-a-half after 40 hours
- Vacation pay with each paycheck, allowing access to employment insurance during vacation period
Health and wellness
- Access to full dining room
- Access to on-site gym
- Active social committee: Christmas party, sugar shack, field hockey tickets, golf tournament, etc.
Work-life balance
- Daytime schedule, Monday to Friday
- 2 free vacations after 3 months’ seniority
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