Experienced Systems Analyst for F12
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Elevate your technical career with F12 as a Senior Systems Analyst. Provide exceptional on-site and remote support while troubleshooting complex client issues with advanced skill. As a Senior Systems Analyst reporting to the Manager of Service Delivery, you will lead technical resolutions and assist junior team members. Your responsibilities will include troubleshooting Microsoft Windows Servers, VPNs, and firewall configurations. Your technical proficiency will ensure high standards of service delivery and client satisfaction. Key Responsibilities:
- Resolve client issues with exceptional customer service
- Remotely support client networks efficiently
- Escalate complex issues for on-site assistance promptly
- Maintain detailed technical notes and activity logs
- Participate in a positive team culture at F12
- 3-5 years of IT Help Desk/Support experience
- Completion of recognized IT certifications
- Advanced troubleshooting skills required
- Knowledge of virtualization technologies
- Ability to work on-call and after hours occasionally