Service Account Coordinator
6 days ago
Whitby ON, Durham Regional District, ON; Ontario, Canada
CanadaOne Auto Group Inc.
Full-time
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Whitby Oshawa Honda is currently seeking an Appointment Coordinator to join our team of customer focused professionalswithin our high volume and process-driven Dealership.
Handle all incoming service calls and emails for service appointments
Answer customer inquiries, concerns and provide assistance where needed
Input and maintain vehicle/customer information in the computer system
Identify and escape customer concerns with the management team usingour process
Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.
Passionfor delivering a consistently exceptional customer experience
Abilityto multi-task between computer programs, maintaining engagement andrapport with customer on the phone
Previous Dealership Service Department Appointment Booking experience preferred
Preferred Previous customer service/administrative experience required
Experience with CDK or Dealermine an asset
Collaborativework environment, group support and ongoing training
Whitby Oshawa Honda is an equal opportunity employer which values diversity in the workplace.