Support Service Delivery Manager

1 week ago
Edmonton AB, Edmonton Census Division, AB; Alberta, Canada Paladin-Airport-Security-Services Full-time
We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE We are currently hiring a full-time 6-month term Service Delivery Manager based out of the Edmonton Airport. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. What do Service Delivery Managers do? Overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity Build and maintain strong customer relationships with the stakeholders within aviation security You will work closely with the Talent Acquisition and Labour Relations Teams to facilitate hiring, performance management and separation processes in alignment with company values and culture Conduct regular performance reviews and recommend employee recognition programs Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents Conduct workplace investigations with guidance from People & Culture and the senior leadership team Perform essential administrative tasks in alignment with daily operations Actively performance manage screening officers Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment Ability to acquire Transport Canada Security Clearance and eligibility for Federal Security Clearance Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment Strong operational focus, ability to work under pressure and provide creative solutions Proficiency in using office software such as Word, Excel and PowerPoint Willingness to work irregular hours, shift work, and attend incidents after hours Strong communication, leadership, client service, and persuasive skills Fluency in French is an asset Posting will be open until filled. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. is committed to providing accommodation for people with disabilities through the interview process and while employed. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi.

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