Bilingual Customer Support Representative Microsoft Office
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Support S&S Activewear customers with bilingual English-French conversations, Microsoft Office expertise, and accurate telephone transaction processing. Work full-time Monday through Friday, 10 a.m. to 7:30 p.m.
As a Customer Service Representative, you will deliver customer service while handling calls, addressing needs, and maintaining positive rapport. Your work includes processing transactions, explaining products and services, offering recommendations, and assisting with website navigation. The position suits professionals who are detail-oriented, comfortable with customer satisfaction metrics, and committed to individual development.
Key Responsibilities:
- Process customer transactions accurately by telephone
- Establish professional rapport with internal and external customers
- Explain company products, services, and programs clearly
- Support customer website navigation and product troubleshooting
- Meet KPIs, deadlines, goals, attendance, and schedule requirements
Requirements:
- Previous customer service experience and excellent communication skills
- Proficiency in Microsoft Office and basic mathematics
- English reading and speaking ability with bilingual French skills
- Multitasking ability with strong attention to detail
- Comfort working with customer service and satisfaction metrics
Use bilingual service, Microsoft Office proficiency, and accurate problem solving to support S&S Activewear customers and department goals.
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