ServiceNow Administrator
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Join Ateko as a remote ServiceNow Administrator and enhance your professional journey. This role encompasses 24/7 support and engagement in transformative projects across Canada. In this vital position, you will oversee ServiceNow platform administration, providing high-quality support constrained by SLAs. Working closely with various teams, your contributions will include troubleshooting, feature implementation, and change management. The ability to work autonomously under pressure is crucial for success. Key Responsibilities:
- Manage incidents while ensuring SLAs are met
- Offer 24/7 support according to the defined schedule
- Conduct issue analysis and troubleshooting promptly
- Participate in the design of new ServiceNow features
- Collaborate with teams to deploy changes effectively
- 2 years of ServiceNow administration experience
- Skilled in ServiceNow module management
- Proficiency in JavaScript development
- Excellent spoken and written skills in both languages
- Ready to support in a 24/7 environment
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