Community Support Worker

Community Support Worker (Full-Time or Temporary Casual)

Location: Edmonton and surrounding area.

Schedules Available

• Full-Time Days: 7:00am–3:00pm (6 days on / 3 days off).
• Full-Time Evenings: 3:00pm–11:00pm (6 days on / 3 days off).
• Full-Time Overnight Awake: 11:00pm–7:00am (6 days on / 3 days off).
• Temporary Casual: Minimum three shifts per month.

This Community Support Worker (CSW) role reports to the Program Supervisor, offering support for older adults with complex health and well‑being needs, including individuals transitioning from extended hospital stays (often spanning multiple years) into community-based settings. The work is hands‑on, structured, and responsibility‑heavy. Employee provides personal care, safe transfers, incontinence support, medication administration, and high‑quality observation and documentation. The role requires strong clinical awareness, critical thinking, and the ability to recognize early health or behavioural changes that may signal escalating risk or the need for intervention. You will support individuals who experience periods of acute mental health instability, requiring calm presence, consistency, and sound judgement to maintain safety, dignity, and stability in the community.

The Support Environment

Individuals supported in this program may present with:

• Mobility limitations and elevated fall risk.
• Incontinence and daily peri‑care needs.
• Complex medical histories with recurring or fluctuating health concerns that may impact mental health stability.
• Periods of acute psychosis, agitation, or behavioural dysregulation.
• Swallowing or feeding safety considerations requiring careful meal preparation and pacing.
• Rigid routines, heightened environmental sensitivity, or fixations that impact daily functioning and stress levels.

What You’ll Do

Complex Personal Care & Mobility Support

• Provide daily showering, toileting, peri‑care, continence care, and hygiene routines with privacy, consent, and dignity.
• Support safe transfers and mobility, using consistent techniques to reduce risk and maintain independence where possible.

Medication Administration & PRN Awareness

• Administer scheduled medications and document accurately in accordance with policy and care plans.
• Demonstrate strong understanding of PRNs, including indications, monitoring expectations, and behavioural or health implications.
• Observe, document, and communicate medication effects or concerns promptly.

Health Observation, Early Detection, and Escalation

• Monitor and track baseline and changes in:
  • Mood, affect, thought patterns, agitation, aggression.
  • Energy, sleep, appetite, pain indicators, and overall presentation.
  • Emerging patterns that may indicate health or mental health destabilization.
• Use sound judgement to elevate appropriately to Supervisors, on‑call supports, or emergency services when required.

Psychosis‑Informed Support & Safety

• Provide calm, structured, and consistent support during periods of mental health instability.
• Apply de‑escalation strategies and therapeutic communication to reduce risk and prevent escalation.
• Manage safety risks including falls, behavioural incidents, and self‑harm risk using approved safety plans and protocols.

Environment, Routine, and Predictability

• Maintain an organized, supportive environment that promotes regulation and stability.
• Follow established routines and expectations that reduce distress and support emotional safety.
• Support healthy boundaries while adapting to individual needs and triggers.

Documentation & Coordination

• Complete thorough documentation including narrative notes, symptom tracking, incident reports, and trend awareness.
• Coordinate appointments, follow‑ups, and communication with external health providers in