Technical Support Advisor

4 weeks ago


St Isidore, Ontario, Canada Le Groupe JLD-Laguë Full time

Green Tech Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. YOU LOVE TO : Enthusiastically answer requests from clients regarding information, maintenance or repairs, by telephone or at the counter, Manage client requests for maintenance and repairs, Generate a work order for maintenance, equipment or machinery repairs for clients or following the sale of equipment or machinery stemming from the sales department and ensure a follow-up with the client, until they have been invoiced or the work is finished, Determine the work that is subject to the warrantee, Consistently inform clients about the necessary work, including cost estimates, Recommend to the clients preventative equipment maintenance during repairs, Partake in planning the work schedule of the service department, Establish invoicing of work orders generated following a service call, Sell and promote our mechanics services to clients, At all times, comply with the standards and policies regarding health and safety in the workplace. A vocational diploma in mechanics or parts, Experience as a technical advisor in the retail trade, You are passionate about agriculture, business or the industrial field, Functional English: an asset in order to serve the English-speaking clientele related to the position; Group insurance after 3 months of seniority RRSP with employer participation after 3 months of seniority 4 paid days per year are granted for personal or sick leave A monthly and annual team bonus plan An annual amount to purchase new safety boots Workwear provided by the employer Corporate discounts for our employees and your family Ongoing training for our employees offered by our in-house trainer and by John Deere Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 18 stores in Quebec or in Ontario Welcome to our Green Tech family


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