Hotel Front Desk Agent

FrontDesk Agent – Inn at the Forks

Full-Time| Open Availability Required | Day, Evening & Weekend Shifts

Create an Exceptional Guest Experience

At Inn at the Forks, we believe great hospitality startswith great people.

Located at Winnipeg's iconic Forks historic site, Inn at theForks is a modern, stylish hotel offering thoughtfully designed guest rooms,waterfront views, SMITH restaurant and Riverstone Spa — all in one ofWinnipeg's most vibrant destinations.

We are currently looking for two Full-Time Front DeskAgents to join our team.

If you are friendly, confident, professional and genuinelyenjoy helping people, we'd love to hear from you

What You'll Do

As a Front Desk Agent, you will be one of the first and lastpeople our guests interact with, playing an important role in creating awelcoming and memorable stay.

Your responsibilities will include:

• Welcomeguests with a warm, professional and friendly approach.
• Completeguest check-ins and check-outs accurately and efficiently.
• Provideinformation about the hotel, guest rooms, amenities and local area.
• Respondto guest questions, requests and concerns in a timely and professionalmanner.
• Handleguest calls and messages with confidence and courtesy.
• Creatememorable guest experiences by anticipating needs and going above andbeyond when possible.
• Useservice recovery techniques to resolve guest concerns and turn challengingsituations into positive experiences.
• Processguest payments and transactions accurately.
• Maintainaccurate guest information and preferences within the hotel PMS.
• Identifyopportunities to upsell rooms and enhance the guest experience.
• Communicateimportant guest requests, concerns and follow-up items to the appropriateteam members and managers.
• Completeend-of-shift procedures, reports and required documentation accurately.
• Preparearrivals and ensure the Front Desk is ready for the next day.

What We're Looking For

We're looking for someone who brings energy, professionalismand a genuine passion for hospitality.

You will be successful in this role if you:

• Haveprevious hotel Front Desk or guest service experience; 2+ years of hotelFrontDesk experience is preferred.
• Haveexcellent communication and interpersonal skills.
• Enjoymeeting and interacting with people from all backgrounds.
• Remaincalm, professional and solutions-focused in a busy environment.
• Arecomfortable handling multiple priorities while maintaining accuracy.
• Havestrong attention to detail and take pride in doing things right.
• Area dependable team player who is willing to support others.
• Havea positive attitude and a genuine desire to provide exceptional service.
• Arecomfortable working day, evening, weekend and holiday shifts as required.
• HotelNight Audit experience is considered an asset.

Why Inn at the Forks?

At Sparrow Hotels, our purpose is to create an environmentwhere people and communities flourish.

Our Core Values — Hospitality, Accountability, Respect,Teamwork, Leadership, Empowerment and Innovation — guide the way we work,support one another and take care of our guests.

When you join our team, you become part of a localhospitality company that believes in investing in its people, creatingmeaningful guest experiences and making a positive impact in our community.

Ready to Join Us?

If you're looking for a role where no two days are exactlythe same, you enjoy meeting people and you take pride in creating great guestexperiences, we'd love to meet you.