Service Customer Care Representative
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- Technical Support (Remote) BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry. We are expanding our team and looking to add a positive, upbeat team member who cares deeply about delivering amazing customer service. You’ll be stepping into an existing role focused on providing outstanding customer service that includes software support for our users, ongoing training and support for system administrators, and technical support for our resellers. Essentially, you will be the first point of contact when a user needs technical assistance. This position requires consistent availability during afternoon and evening hours: 2:00 PM – 10:30 PM EST, Monday through Thursday, with an additional day shift on either Saturday or Sunday. Minimum 2 years experience delivering exceptional customer service Enjoy working with people, helping to solve their problems Exhibit great leadership qualities, acting as a mentor to other team members Display a positive and friendly demeanor when dealing with customers over the phone Demonstrate advanced customer service skills View inquiries as opportunities to exceed customer expectations Have strong English written and oral communication skills Proficiency in Microsoft Word and Excel Provide outstanding technical support to our customers Respond to telephone and email inquiries from individuals utilizing our online software Follow up on customer requests to ensure complete handling of the caller’s inquiry Test cases released by the development team to ensure proper functioning Record and forward customer feedback to the appropriate areasEducate and provide training to customers on using various aspects of the software Bonus Points If You Have Experience in providing technical support for software providers Spanish or French language skills Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. And we lead with our heart, treating all our customers and team members with integrity and compassion. Health spending account Flexible
working hours
On‑the‑job training Free on‑site parking Social committee If this describes you, please submit a creative application that is sure to grab our attention. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us. In addition to this salary,
we offer
full medical (health, dental, and vision) coverage as well as life insurance and disability insurance. #
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