Senior Leadership Role in Customer Operations
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Key Responsibilities
• Establish the multi-year strategic direction for operations
• Supervise service delivery quality and productivity metrics
• Lead operational reviews and performance coaching
• Identify continuous improvement opportunities through data
• Engage in labor and employee relations initiatives
Requirements:
• Bachelor’s degree; MBA highly favored
• Over 10 years in progressive leadership roles
• Experience in contact centers and customer operations
• Strong relationship-building capabilities across teams
• Bilingual candidates in French and English preferred Make a direct impact on customer satisfaction by leading operational excellence at 407 ETR. #J-18808-Ljbffr
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