Client Success Manager

91% say women are treated fairly and equally to men 93% would recommend this company to other women 92% say the CEO supports gender diversity evel client contacts (ie: CFO, CHRO), alignment with ADP General Managers and Executive Committee members as required, and collaborative efforts with ADP Sales, Service and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients in adherence with targets established annually. The position demands a strong combination of account management/relationship building skills and business/financial acumen. Success in this role can be defined by year over year increases in metrics related to customer satisfaction indexes, and client retention rates, refrencability exceptional RM client survey result and targeted revenue growth and share of wallet per client. A little about ADP:We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: To learn more about careers in Client Service at ADP , visit: Effective management of the client relationship for ADP's complex clients both domestic and North America. Oversee and support effective and mutually beneficial contract negotiations and understands financial impact. Demonstrate strong presentation, meeting management and relationship management/servicing skills. Lead and drive continuous improvement and operate with flexibility. Comprehensive industry and competitive knowledge with an external network of expertise Execution of Account Planning techniques and skills to ensure strategic approach to client penetration and revenue forecasts. Success in the role is defined by year over year increases in metrics related to: customer satisfaction indexes, and client retention rates, targeted revenue growth and share of wallet per client, within assigned client base. Lead and support all activities related to retention efforts and new opportunities. Adhere to all administrative aspects of monitoring retention and revenue growth. Support all activities related to closed-loop processes ie: NPS, Survey. A minimum of 3-5 years of progressive career experience with demonstrated proficiency in managing a diverse roster of complex client account relationships ideally in SaaS Based Technology and/or outsourcing industry. Extensive experience building relationships with clients is essential. Up to 25% local travel, based on business needs. Advanced Microsoft Excel and PowerPoint skills. Bachelor's degree or Equivalent Or, its equivalent in Business Administration, Human Resources, Finance or another related field. Bonus points for these: HCM and Payroll Technology experience is an asset. Accreditation from appropriate organization (CPP, CEBS, PHR) is an asset. We take care of one another and offer support for your well-being... because healthy associates are happy ones. Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner. Balance work and personal time. With operations around the world, exciting new networking opportunities abound. Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Some positions may include additional compensation in the form of bonus, equity or commissions. Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Some positions may include additional compensation in the form of bonus, equity or commissions. Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Progra