Customer Service Representative

Job Category : Service (Retail)

Requisition Number : CUSTO001107

Part-Time

On-site

Locations

Showing 1 location

Description

This entry-level service position is responsible for selling retail-related products to members and the public. The incumbent performs basic duties according to well-defined policies and procedures. The incumbent reports to the Retail Operations management team. The position requires flexibility of schedule (days/evenings and weekends).
Salary Range $22.54 to $27.05 per hour

Duties, Responsibilities, Authority and Accountabilities

Typical Duties:

Performs duties associated with, but not limited to, running the retail store, including taking payments from customers, providing excellent service to customers, cleaning duties, stocking shelves, and other duties as requested.

Operates store according to procedure:

• Reports to the shop location as per the weekly schedule, or as dispatched by the Team-leader/Assistant Team-leader/s.
• Opens and closes the shop in accordance with policies, processes, and procedures.
• Takes payments from the customers, making proper change as required and authorized.
• Operates POS system, and credit card terminal.
• Makes requests for valid status cards and ensures that proper procedures are followed when selling non-taxed gas, cigarettes, or other non-taxed products.
• Checks records to ensure status person has not purchased beyond personal maximum allowance.
• Upon request/authorization, performs regular cash drops and fills out accompanying form/s.
• Ensures safety, security and health procedures are met on a daily basis.

Provides service:

• Interacts with public, providing excellent service.
• Selling tax-exempt tobacco and gasoline while knowing the governmental compliance reporting that goes with such service.
• Selling merchandise including coffee and other food items.
• Stays calm and courteous when dealing with difficult clients, quoting policy, and calling for supervisor assistance as required.
• Answers phone in a professional, courteous manner.
• Works to Retail operations’ customer service standards including:
• being helpful to fellow employees, SN members and the public,
• going the extra mile to solve customer problems,
• presenting a consistently professional image of Nch’ḵaỷ in all interactions and communications.
• Performs other customer service tasks as required by Team-leader/Assistant Team-leader/s or Management.
• Ensures displays are tidy, organized and eye pleasing.
• Ensures that station and shops are properly supplied, making requests for more merchandise from Team-leader/Assistant Team-leader/s as required.
• Ensures perishable products are rotated and refrigerated.

Cleans, sweeps, and keeps tidy, buildings and properties:

• Cleans shop. e.g., emptying garbage pails, cleaning countertops, and washrooms, dusting, removing garbage, and keeping operations tidy.
  Mops, sweeps, etc.
• Reports problems with safety, vandalism, and security to Team-leader/Assistant Team-leader/s as soon as possible.

Completes duties associated with inventory:

• Counts or rotates stock properly, as instructed by Team-leader/Assistant Team-leader/s.
• Checks in all shipments for accuracy against the delivery ticket e.g., proper quantity, price, and quality as instructed.
• Counts inventory as instructed.
• Closes out obsolete items as directed.
• Ensure all merchandise is properly priced.
• Provides gas inventory measurement based on the operational need of the store.

Adheres to workplace health & safety policies, safe work practices, and procedures:

• Organizes and de-clutters work area to maintain a safe workspace.
• Reports immediately all unsafe conditions to the supervisor.
• Reports promptly all i