Content Specialist

Euna Solutions is looking for a Content Specialist to join our Learning & Adoption team and help create clear, accurate, and user-friendly documentation for our SaaS products. In this role, you will primarily write and maintain help center articles that help customers understand and successfully use Euna\'s software. This is a hands-on writing role. You\'ll be given assigned documentation projects and will be expected to manage your work with minimal coaching, while working under the guidance of senior members of the team. Write clear, user-focused help articles that translate complex SaaS workflows into documentation customers can follow and act on. Collaborate with subject matter experts to gather information, ask targeted questions, and close gaps before they reach the customer. Review and edit existing help articles to keep content accurate, consistent, and aligned with current product functionality. Apply established writing, content, and accessibility standards consistently across all documentation. Incorporate feedback from SMEs and senior team members to refine and finalize assigned work. You have 2-4 years of experience in technical writing, documentation, content writing, or a closely related field. You can take complex information and turn it into concise, user-friendly documentation with minimal coaching. You ask the right questions: you know how to draw out what you need from subject matter experts and spot what is missing. You can learn complex software and understand how features, processes, and workflows connect to one another. Experience writing documentation for SaaS or enterprise software products. Experience creating or maintaining help center or knowledge base content. Experience working within a content management system or knowledge base platform. In this role, success means producing documentation that customers can actually use. You will be successful when you can take an assigned topic, learn what you need to know, work with the right people to fill information gaps, and independently produce a clear and accurate help article with minimal coaching. We\'re looking for someone who is curious, detail-oriented, and genuinely enjoys writing — someone who can dig into a complex software workflow, ask \"what am I missing?\", and turn what they learn into documentation that makes the customer\'s job easier. This position will be hybrid with 3 days/week in our Oakville, ON office (Tuesday, Wednesday & Thursday) This is a 12-month contract position. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process. AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We\'re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment, not replace, their expertise. If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you\'ll thrive here. We\'re a team of builders, problem-solvers, and public sector champions. We\'ve built a workplace around a straightforward idea: people do their best work when they\'re trusted, supported, and not running on empty. We\'re hybrid — three days a week in our Oakville or Atlanta offices, with standard hours on those days. Twice a year, you get an extra day tacked onto a long weekend. Community is part of who we are We want you to show up for your community — and we make time for it. What matters is building real relationships with the people you work with every day. Whether you\'re going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development — through budget, mentorship, and real opportunity to move when you\'re ready. Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna\'s AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna\'s full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology\'s GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit Euna\'s privacy policy is available here. Please visit our website: and check out our LinkedIn Pages com or call our office at 1.877.707.7755.