Tier 3 Desktop Support Engineer
4 days ago
Winnipeg MB, Winnipeg Census Division, MB; Manitoba, Canada
Symcor
Full-time
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Resolve complex third-level desktop incidents using advanced troubleshooting, identity, and endpoint management skills in a hybrid enterprise environment. Support meetings remain purpose-driven and planned or ad hoc.
This Desktop Engineer provides tier 3 support while maintaining desktop hardware, software, infrastructure, and core applications. The role identifies root causes, restores service, guides other support members, and contributes expertise to highly complex projects. Security, vulnerability management, audits, and risk remediation are included.
Key Responsibilities
Provide expertise and guidance on complex desktop incidentsRestore services through root-cause analysis and workaroundsGather requirements and support business and technical projectsTake corrective action for security and compliance requirementsDocument lessons learned through risk and audit processesRequirements:
Related post-secondary diploma, degree, or equivalent qualifications10+ years supporting desktop infrastructure in large enterprisesStrong troubleshooting across endpoints, operating systems, and applicationsExperience with Active Directory, Entra ID, identity access, and Group PolicyCommunication, collaboration, automation, and complex-network experienceBring senior desktop support, Microsoft administration, incident resolution, project expertise, and security compliance knowledge to enterprise infrastructure.
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This Desktop Engineer provides tier 3 support while maintaining desktop hardware, software, infrastructure, and core applications. The role identifies root causes, restores service, guides other support members, and contributes expertise to highly complex projects. Security, vulnerability management, audits, and risk remediation are included.
Key Responsibilities
Provide expertise and guidance on complex desktop incidentsRestore services through root-cause analysis and workaroundsGather requirements and support business and technical projectsTake corrective action for security and compliance requirementsDocument lessons learned through risk and audit processesRequirements:
Related post-secondary diploma, degree, or equivalent qualifications10+ years supporting desktop infrastructure in large enterprisesStrong troubleshooting across endpoints, operating systems, and applicationsExperience with Active Directory, Entra ID, identity access, and Group PolicyCommunication, collaboration, automation, and complex-network experienceBring senior desktop support, Microsoft administration, incident resolution, project expertise, and security compliance knowledge to enterprise infrastructure.
#J-18808-Ljbffr