Director, Quality Assurance

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible. Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.

What we Offer

Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. competitive compensation full paid vacation comprehensive health & dental benefits free access to unlimited Udemy courses for personal and professional advancement We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. The Opportunity

Catalis is seeking a strategic, execution-focused head of Quality Assurance to establish and lead a centralized, shared services QA organization. Today, QA operates independently within each of our five product verticals, resulting in fragmented processes, inconsistent tooling, and duplicated effort. This role exists to change that. This leader will be responsible for consolidating these siloed QA teams into a unified shared services model based in India, serving all verticals through standardized processes, common tools, and a single quality vision. Approximately two-thirds of our current QA staff is based in India and one-third in the US; this leader will architect the organizational structure, operating model, and governance frameworks needed to bring these teams together under one cohesive organization. This is a leadership position based in Edmonton, serving as the senior quality assurance leader across Catalis, managing offshore QA Managers and their teams in India while partnering closely with US-based engineering, product, and executive stakeholders. The role requires periodic travel to India for in-person team syncs, organizational planning sessions, and relationship building with the offshore teams. Prior hands-on experience standing up a shared services QA organization is essential. Beyond organizational transformation, this leader will leverage emerging technologies—particularly AI and intelligent automation—to fundamentally reimagine how QA delivers value. The expectation is not simply to automate existing manual processes, but to transform the role of QA itself: shifting quality left, embedding quality engineering into every phase of the SDLC, and building an automation-first culture that reduces cycle time and raises the quality bar across all products. What you Will do

Shared Services Formation & QA Strategy

Lead the transformation from five independent, vertical-specific QA teams into a centralized shared services QA organization based in India, defining the target operating model, team structure, roles, and service delivery framework. We will have limited QA staff onshore to address the CJIS requirements. Design and implement a shared services governance model including service-level agreements (SLAs) with each vertical, demand management processes, capacity planning, and resource allocation across verticals. Establish a unified quality vision, standards, policies, methodologies, and best practices to replace the fragmented approaches that exist today, ensuring consistent adoption across all teams and verticals. Own the QA roadmap, continuously evolving the shared services organization to align with business growth, product complexity, and engineering maturity. Champion a shift-left philosophy, driving a culture where quality is embedded early in the software development lifecycle—from requirements review and design through development and deployment. Establish QA governance frameworks including test policy documentation, process audits, and continuous improvement cycles. Offshore Team Leadership & Organizational Development

Directly manage and develop a team of offshore QA Managers in India and their respective QA Analyst teams, driving the transition from siloed vertical alignment to a shared services structure. Build high-performing teams through strong hiring practices, clear performance expectations, structured onboarding, and ongoing me