Property Manager

Salary Range: $60,000.00 To $70,000.00 Annually

About Compass Communities

With coast-to-coast communities and over 12,000 home sites, Compass is one of Canada’s largest land lease housing companies, operating over 70 residential communities in 8 provinces. We offer attainable home ownership that prioritizes residents’ needs, creating communities with better services, management, and facilities.

Reporting to the Regional Manager, the Property Manager oversees the day-to-day operations, staffing, planning, and resident relations at our residential land lease communities. The ideal candidate is a proactive self-starter who thrives in a fast-paced and changing environment and brings an investor mindset to support operational efficiency and profitability. This role combines property and people management, with a strong focus on delivering exceptional customer service and fostering a positive community environment. As the primary point of contact for residents and staff, the Community Manager is responsible for ensuring a safe, welcoming, and well-maintained community.

This position will be fully on site.

Core Responsibilities

Customer Relations

• Act as the primary point of contact for residents. This includes addressing concerns, resolving complaints, and creating a positive, customer-friendly environment;
• Train staff to deliver exceptional service and build strong brand recognition;
• Ensure a safe and enjoyable environment for residents and employees;
• Conduct regular property tours and address customer concerns promptly.
• Manage, train, and supervise on-site administrative and maintenance staff;
• Be a positive role model that leads by example;
• Manage recruitment, training, performance evaluations, and disciplinary actions;
• Ensure adherence to company policies and budgeted wage costs;
• Maintain staffing levels and oversee employee scheduling and leave.

Community Operations

• Conduct regular property tours to ensure the community is well-maintained and safe for residents and staff. This also involves implementing community policies and procedures;
• Foster a customer-friendly, team-based work environment;
• Promote operational efficiency and support company policies;
• Attend regional meetings and maintain positive relationships with stakeholders;
• Collaborate with Compass’s corporate and regional teams and ensure business plans are implemented to achieve financial goals;
• Procure goods and services from vendors in accordance with company procedures;
• Coordinate with contractors and vendors for timely project completion;
• Inspect infrastructure and common areas for safety and maintenance;
• Oversee home moves and fire safety compliance.
• Oversee the community's financial health by managing operational and capital improvement budgets, tracking all financial transactions, and processing payroll;
• Contribute to the preparation of operating and capital budgets;
• Ensure accurate financial reporting and payroll processing;
• Manage procurement and petty cash;

Health & Safety

• Ensure safe operations and facility maintenance;
• Enforce safety procedures and equipment usage;
• Report hazards and incidents per company policy.
• Manage leases, rent payments, deferrals, and terminations;
• Address resident concerns and distribute notices;
• Attend regulatory hearings;
• Organize community events;
• Assist with the marketing to potential residents and conducting sales/rental tours of community-owned homes.

Required Skills and Experience

• Minimum 5 years of relevant experience; a background in property management is preferred. Hospitality or other customer-focused business experience will be considered;
• Fluency in both French and English are required;
• Strong leadership, decision-making, and interpersonal skills;
• Experience managing budgets, staff, and resident relations;
• Excellent customer service and communication skills, with the ability to build positive relationships and interact effectively with a diverse range of people;