Remote Medical Tele-Interviewer Manulife

3 days ago

Montréal QC, Montreal Regional Municipality, QC; Montréal region; Québec Province, Canada Manulife Full-time

Use medical knowledge and active listening as a Remote Medical Tele-Interviewer with Manulife, supporting insurance clients from anywhere in Canada.

Manulife seeks a Medical Tele-Interviewer to collaborate within a team and deliver high-quality customer service. You will conduct interviews covering lifestyle and medical questions for individual insurance applications, including Life Insurance and Critical Illness Insurance. Structured training and industry-recognized learning support hands-on development.

Key Responsibilities:

  • Conduct in-depth lifestyle and medical interviews
  • Probe tactfully for personal and medical information
  • Protect confidential and sensitive client information
  • Manage workload using organization and time-management skills
  • Address customer concerns professionally and knowledgeably

Requirements:

  • Medical knowledge, terminology, or experience
  • High accuracy under time constraints
  • Excellent spelling, grammar, and communication skills
  • Experience providing outstanding customer service
  • Ability to work independently with minimal supervision

Bring medical interviewing, communication, and customer service skills to Manulife's remote insurance team serving clients across Canada.